Problem solver

Problem solver

Job description

After an intensive training you will handle the incoming communication of companies and liberal professions (doctors, lawyers …). This can be by telephone, e-mail, fax and multimedia channels.

You start with 1 customer or a limited customer group and you will gradually receive more training, with the guidance of a mentor.

You collect, interpret and register data during the call, either in the internal CRM package, or in an external application such as e.g. SAP. Then you can make appointments and/or dispatch data to the customer according to a tailor-made script for each customer.

In other words, you will be able to conduct a communication throughout the consecutive steps of the CRM package and communicate tactically to keep customers alert: simple and to-the-point. You have a good insight in administrative processes.

You register every action you perform in the CRM package.


  • Smoothly handling inbound communication traffic (telephone, e-mail, fax, multimedia channels)
  • Dispatching calls according to script and availability of the customer
  • Passing on registered data to the customer by telephone, e-mail, multimedia channels
  • Request and handle the necessary computer applications and data files
  • Follow-up/verify any messages/communications that were not finalised
  • When you are a fully trained employee, assist/coach new employees


  • You speak perfect Dutch & French, good English
  • You are looking for a stable working environment
  • You have already worked with a computer intensively but that is not a requirement
  • You are flexible, you are not afraid to work in shifts
  • You have a positive attitude
  • You are prepared to work weekends

What we offer

  • Intensive training with personal & professional development
  • Stable job with long-term vision
  • Good financial conditions and employee benefits
  • Flexibility with practical solution for co-parenting, if applicable
  • Family work atmosphere
  • Beautiful work environment at a triple A location with a view of the water and the skyline of Antwerp
  • Parking and easy to reach by public transport