Technical & Maintenance

Telephone reception services for technical customer questions
Always ready!

About Technical & Maintenance

Has your customer’s boiler broken down in the middle of winter? A problem with one of the servers? Our staff ensures a smooth follow-up and will send help ASAP!

AAC’s telephone reception services takes care of the smooth follow-up of all technical intervention requests, whether based on a service agreement or not. We’ll help your customers out and take care of the administration for you. Looking for an inbound partner who guarantees a cost-efficient follow-up according to the SLA with your customer? AAC!

What can we do for you:

  • Consult the service contact, the intervention times and the guarantee period.

  • Provide intervention rates for approval.

  • Send service agreements to be signed before action is taken.

  • Follow-up of escalations when the person on call is unavailable.

  • Buffering customers on the black list.

  • Blocking customers who do not have the right password for on-call service at night, via a personalised IVR message.

  • And much more.


24/7 availability

+25 years of experience

Multilingual operators

Online agenda


Improve your telephone reception services together

Do you want more information about Technical / Maintenance? Or do you want to spar and exchange ideas in person on how we could improve your customer satisfaction? Be sure to contact us!

Continuous learning

The skill coach and his assistant guarantee a process of continuous learning. Our entire staff receives adequate and far-reaching training in Technical / Maintenance.

Our training programme is tailored to the needs of the newcomer. AAC always works with people in ‘option for permanent’. This means that we plan in the long-term and understand that some processes require more time.

Our references

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