About Technical & Maintenance
Has your customer’s boiler broken down in the middle of winter? A problem with one of the servers? Our staff ensures a smooth follow-up and will send help ASAP!
AAC’s telephone reception services takes care of the smooth follow-up of all technical intervention requests, whether based on a service agreement or not. We’ll help your customers out and take care of the administration for you. Looking for an inbound partner who guarantees a cost-efficient follow-up according to the SLA with your customer? AAC!
What can we do for you:
Consult the service contact, the intervention times and the guarantee period.
Provide intervention rates for approval.
Send service agreements to be signed before action is taken.
Follow-up of escalations when the person on call is unavailable.
Buffering customers on the black list.
Blocking customers who do not have the right password for on-call service at night, via a personalised IVR message.
And much more.
+25 years of experience
Improve your telephone reception services together
Do you want more information about Technical / Maintenance? Or do you want to spar and exchange ideas in person on how we could improve your customer satisfaction? Be sure to contact us!
The skill coach and his assistant guarantee a process of continuous learning. Our entire staff receives adequate and far-reaching training in Technical / Maintenance.
Our training programme is tailored to the needs of the newcomer. AAC always works with people in ‘option for permanent’. This means that we plan in the long-term and understand that some processes require more time.